Had trouble with a renovation or repair? Here are 20 quick answers to common questions about your rights in contractor disputes – based on Swedish consumer protection rules.
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1. What is considered a dispute with a contractor?
When you disagree over price, quality, time, or the scope of work performed in Sweden.
2. Do I have to pay if the job isn’t finished?
No, under Swedish law you only need to pay for completed and proper work.
3. What should I do if the work is faulty?
Notify the contractor in writing as soon as possible and request correction.
4. How quickly must I complain?
Preferably within two months after discovering the issue.
5. Can I withhold payment?
Yes, but only the part that corresponds to the problem.
6. What if the contractor refuses to fix the issue?
You may hire someone else to finish the job and demand compensation for the extra cost.
7. The contractor charged more than agreed – what now?
You can dispute the excess charge and request a refund. Oral agreements are valid in Sweden.
8. Do I have to accept added charges?
No, unless you agreed to the extra work beforehand.
9. What if the job is delayed?
You may be entitled to compensation if the delay caused you harm.
10. Are guarantees valid in Sweden?
Yes, if provided – otherwise, you still have the right to complain about defects within a reasonable time.
11. Can I cancel the agreement?
Yes, if the deal was made in your home, Swedish law gives you a 14-day cooling-off period.
12. I paid in advance but nothing happened – what now?
You can demand a refund and possibly contact your bank if you paid by card.
13. Can the contractor continue working if I’ve complained?
Yes, unless you’ve clearly terminated the agreement.
14. Can I terminate the contract completely?
Yes, if the breach is serious enough.
15. Am I entitled to damages?
Yes, if you suffered financial loss due to faulty or delayed work.
16. Who must prove what?
You must show there’s a problem – the contractor must prove the work was properly done.
17. Do I need a lawyer?
Not always, but legal help is recommended for larger or complex disputes.
18. Can I file a complaint with the Swedish National Board for Consumer Disputes (ARN)?
Yes, if the amount is above ARN’s threshold. It’s free of charge.
19. Can I take the case to court?
Yes, you can sue the contractor in a Swedish district court (tingsrätt).
20. What does it cost to pursue a dispute?
Smaller disputes are relatively cheap; larger claims may involve legal fees and court costs.
